/// Support ///
/// Support ///
Frequently
Asked Questions
Frequently
Asked Questions
Can’t find what you’re looking for in the tutorials or FAQ? Reach out below and our support team will help you troubleshoot, solve issues, and get back to making music ASAP.
Can’t find what you’re looking for in the tutorials or FAQ? Reach out below and our support team will help you troubleshoot, solve issues, and get back to making music ASAP.
Download the installer on this page and follow the setup instructions. The process is quick and straightforward.
Downloads are disabled on mobile devices. In some cases, your browser may appear as mobile—try resizing your window or reopening your browser. If it still doesn’t work, contact support.
Your system’s security settings may be blocking the installer (common on Mac). When prompted, allow or trust the file in your system settings. If needed, go to your Security & Privacy settings and manually allow the installer to open.
Your license key is sent by email within 5–10 minutes after purchase. If you don’t see it, check your spam or junk folder. Still nothing after 10 minutes? Contact support at team@sonix.audio
When you open TONEFLX for the first time, you’ll be prompted to enter your license key to activate the plugin.
If your license key isn’t working, contact support at team@sonix.audio
. If it was working before and suddenly stopped, it may have been disabled due to suspicious activity—reach out and we’ll investigate and reinstate it if needed.
Pending...
Yes, TONEFLX is fully compatible with Apple Silicon devices.
Try reinstalling the plugin, then rescan for plugins in your DAW. Make sure it’s not blacklisted or disabled. If it still doesn’t appear, contact support with your system details (Mac/Windows, OS version, DAW + version).
Reach out anytime at team@sonix.audio
— we’re here to help.
Still have questions?
Use the contact form or email team@sonix.audio and include your OS, DAW, version, and a quick description of the issue—so we can get you up and running ASAP.